WiFi Connected But No Internet? Here is How to Solve It Easily

The internet is wonderful, in so long as you’re able to connect. When it comes to internet connectivity problems, you are likely to experience one of two things. Either, your computer is showing that there is no connectivity to the internet at all or it is showing that there is a connection but that you can’t access the internet. For those on wireless connections, you may see an error message pop up that states, “WiFi connected but no internet” which means that your device/computer is connected to your router/modem correctly but it is not connecting to the internet. To solve this problem, we must determine if the issue is isolated to one device or if it is impacting the entire network. Knowing this information will determine what steps to take in order to resolve the issue.

What Causes This Error & What Will You See?

This error is characterized by a tiny, yellow warning triangle with a black exclamation mark on Windows computers or by a black exclamation mark on Android and iPhone devices. It is followed up by one of the following error messages:

  • WiFi connected but no internet
  • Connected, no internet access
  • WiFi has no Internet Access
  • No internet connection
WiFi connected but no internet error message

When you see this, it means that your device is connected to the local network (your router/modem) but something is blocking access to the internet. Common causes for this include:

  • Your computer’s WiFi adapter is faulty.
  • Your internet service provider is down.
  • Your computer has an incorrect internet protocol address (IP).
  • Security software is preventing access (antivirus).
  • Your wireless drivers are out of date.
  • Your DNS server settings are configured wrong.
  • Your DNS cache has become corrupted.
  • Your router is faulty.
  • You have an outdated wireless mode on your computer.

Before You Start Troubleshooting: Is It One Device or the Network?

In order to figure out which resolution steps you need, you must determine if the “WiFi connected but no internet” error is impacting one single device or your entire local network. This will help us pair down what the likely cause is and then the correct method for solving the problem.

  • A single computer has a WiFi connection but no internet. If your computer is the only device that says it has a connection but no actual internet, it is likely that you have a misconfigured setting, faulty drivers or WiFi adapter, DNS issues, or a problem with your IP address.
  • All devices have a WiFi connection but no internet. If all of your devices on the network have a WiFi connection but do not have access to the internet, it is likely that you have a problem with your router/modem, or your internet service provider is down.

In the section below, we are going to list out the solutions based on whether the error is occurring on a single computer or whether it is a network-wide problem.

10 Solutions For the “WiFi Connected But No Internet” Error Message

If you are experiencing this error on a single device, follow the steps outlined in the methods below. If the issue appears to be with your network, move onto the next section.

1. Use Windows Network Troubleshooter.

One of the first solutions to try is using the built-in Windows Network Troubleshooter. This may be able to rectify the problem right away.

How to Run Network Troubleshooter
  1. Type in “settings” into your computer’s search bar.
  2. Click on the “network & internet” option.
  3. In the left-hand menu, click on the “status” option.
  4. Click on the “network troubleshooter” option.
  5. Run it to see if it solves the problem. If it doesn’t, move on to step 2 below.

2. Disable Fast Startup.

If you use the Fast Startup feature to shut down and power on your computer quicker, this may be interfering with your connection. To disable this, do the following.

How to Disable Fast Startup
  1. Open up the run dialogue box by tapping the Windows Key + R. Or type in “run” into your computer’s search bar and open the corresponding result.
  2. Type in the following command “powercfg.cpl” and hit okay.
  3. This opens the “power options” menu.
  4. On the left-hand side, click on the “choose what power buttons do” option.
  5. Under the “define” section, tap on “change settings currently unavailable”.
  6. Under the “shutdown settings” section, you will see an option for fast startup.
  7. Uncheck the fast startup option and hit save.
  8. Restart your computer and see if you have internet access.

3. Flush Your Domain Name System (DNS).

If your DNS cache becomes corrupted, either by malicious code or by technical glitches, it can cause a mismatch in your IP address. This will prevent you from connecting to the internet even if there is a WiFi connection. To flush your DNS, do the following.

  1. In your computer’s search bar, type in “command prompt” and right-click it.
  2. Run the command prompt app as an administrator.
  3. Now type in the following commands and hit Enter after each one.
  4. ipconfig /flushdns [Enter].
  5. ipconfig /release [Enter].
  6. ipconfig /renew [Enter].
  7. Once this is done, close the command prompt window and see if you have an internet connection.
Flush DNS Example

4. Update Your Network Adapter Driver.

If you regularly update your computer but don’t update your hardware drivers, you may end up with a communication error between the two due to an out of date network adapter driver. To update your driver, do the following.

  1. In your computer’s search bar, type in “device manager” and open the result.
  2. Find “network adapters” in the list and expand the section.
  3. Find the “wireless” option in the expanded list and right-click it.
  4. Choose to update the driver.
  5. If your computer does not automatically update the driver to the newest version, you may need to manually install the right one from your motherboard’s manufacturer or computer’s manufacturer.
How to Update Wireless Network Adapter Driver

You can tell which adapter is for your wireless because it will either say that it is for a wireless connection outright, or it will have a wireless mode listed such as 802.11.

5. Check Your IP Address Validity.

Your computer may have an incorrect IP address, causing it to be unable to access the internet.

  1. In the bottom right-hand corner of your screen, right-click on the network icon in your taskbar and select the “Open Network & Internet Settings” option.
  2. Click on “Change Adapter Options” then double click your network.
  3. In the window that opens, select “Properties” at the bottom, then locate and double click the entry labeled “Internet Protocol Version 4”.
  4. Ensure that both the IP address and DNS server address are set to be obtained automatically, then hit OK and try your internet connection again.
How to Open WiFi Properties
How to Obtain IP Addresses Automatically

6. Change your DNS Server Address.

It’s possible to configure your DNS server settings incorrectly. This is more common when initially setting up your computer and/or network.

  1. Start by holding down the Windows Key, then pressing the R key to open the ‘Run’ menu.
  2. In the text bar, type “control /name Microsoft.NetworkAndSharingCenter” then hit OK.
  3. In the top left corner of the window that opens, click “Change Adapter Settings”.
  4. In the center, right-click on “WiFi” then select “Properties”.
  5. In the new window, locate and select “Internet Protocol Version 4 (TCP/IPv4)” then click the “properties” button below.
  6. This will open one more window displaying how your IP address and DNS server is being obtained. Set it to “Use the Following DNS Server Address” at the bottom.
  7. For Preferred DNS server enter “” and for Alternate DNS server enter “” then hit OK.
How to Change DNS Server Address

Test your internet again to see if this resolves the issue.

7. Uninstall Conflicting Applications, Temporarily Disable Firewall and Antivirus Software.

Certain applications on computers can prevent it from accessing the internet even if your computer says that there is a connection. In most cases, antivirus software is the culprit. If you have third-party antivirus software on your computer, try disabling it to see if the problem resolves itself.

Here is how to temporarily disable Windows Defender Firewall:

  1. Press the Windows key on your keyboard.
  2. Type “Control Panel” into the Windows search box and open the app.
Open the Control Panel
  1. Click System and Security.
System and Security
  1. In the new window, choose Windows Defender Firewall.
  2. On the left side of the window, choose “Turn Windows Defender Firewall on or off“.
disable Windows Defender Firewall
  1. Choose to turn off Windows Defender Firewall for the network that you are having trouble with.

Do the same with any other antivirus or firewall software that you have installed on your computer.

8. Reset TCP/IP Using the Command Prompt.

The problem with the “WiFi Connected No Internet” issue is that it can stem from several different sources. Another key fix that you can apply is resetting the TCP/IP using the Command Prompt:

  1. Press the Windows key + R on your keyboard.
  2. Once the Run window opens, type “cmd” to open the Command Prompt.
Start the Run app
  1. Type the following commands and hit Enter after each line:
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
netsh int ip reset command
  1. Check if the no internet issue is resolved.

9. Turn Off IPv6.

Turning off or disabling IPv6 on your system can also be a quick fix for the “No Internet Access” error and would essentially force your computer to connect through IPv4 instead. Here’s how to disable IPv6 manually:

  1. Press the Windows key on your keyboard.
  2. Click on Settings.
Windows settings
  1. Choose Network & Internet.
Network & Internet
  1. Scroll down and click Change adapter options.
Change network adapter options
  1. Right-click on your active network adapter and select Properties.
Network adapter properties
  1. In the Properties window, scroll down until you see Internet Protocol Version 6 (TCP/IPv6) and uncheck the box beside it.
Uncheck IPv6
  1. Click OK to save the changes.
  2. To see if the fix worked, you may have to restart your computer.

10. Turn Off 5 GHz Bandwidth or Change the Wireless Channel.

Not to be confused with 5G, 5 GHz refers to your WiFi router’s frequency. Basically, the frequency of your router determines its overall speed relative to its reach. In comparison to 2.4 GHz, a 5 GHz frequency allows faster speeds at a shorter range. If you think your 5 GHz bandwidth is affecting your internet connection, you can opt to turn off 5 GHz so your device automatically switches to 2.4 GHz.

  1. Press the Windows key on your keyboard.
  2. Click on Settings.
  3. Choose Network & Internet.
  4. Scroll down and click Change adapter options.
  5. Right-click on your active network adapter and select Properties.
  6. On the upper right side of the Properties window, click Configure.
configure WiFi properties
  1. Open the Advanced tab and select the Property called Wireless mode.
  2. Click the Value drop-down on the right and set the mode to 802.11b/g.
Change wireless mode
  1. Click OK to save the changes.
  2. Disconnect and then reconnect to your WiFi.
  3. Test to see if the no internet issue is resolved.

Note: This configuration instructs your WiFi card to only scan the 2.4 GHz b/g band, and it will not attempt to connect to your router via the 5 GHz 802.11a band. If your WiFi has still no internet access after making this change, you can also test with the other wireless modes that are available in the drop-down.

4 Methods to Solve “WiFi Connected But No Internet” Across Your Entire Network

1. Check to See if Your Internet Service Provider is Down.

If all of your devices have a connection to your network’s wireless internet but you are not able to access the internet, it may be due to an outage with your service provider. The only way to check this is to either use cellular data to look up your internet service provider’s network through their website or social media pages or call your internet service provider. In some cases, if you are able to use cellular data to get online, you can use other websites like DownDetector to see if service is down or if others are reporting the same issue as you.

If your internet service provider is not experiencing an outage, it is likely that your router is the source of the issue. Move on to step 2 below.

2. Reset/Reboot Your Modem or Router.

Just as it sounds, turning your router and modem off, then on again, is a step anyone can try and does resolve most issues. If you only have a router, power it down, then unplug it from the wall. After about a minute, plug it back in and turn it on again. If you have both a router and modem, power them both off and unplug them. Plug in the modem first, after about 30 seconds, then wait another minute before powering on the router. Once everything has finished powering up 5-10 minutes later, test your devices again to see if the issue is resolved.

3. Check MAC Address Filtering in Your Router Settings.

Media Access Control (MAC) addresses are unique identifiers that can be used to control network access for devices. Most routers come with a feature that allows filtering device access based on MAC addresses.

You need to check if this feature is enabled and if it is in allow or deny mode. The selected mode determines if the MAC addresses that are listed in your router – and ONLY those that are listed – can connect to the internet (allow mode), or if the listed devices are prevented from connecting (deny mode).

Your router’s management console can be accessed from any web browser, you just need to know the correct IP address. The default address can be usually found on the bottom of your router box. If you can’t find it there, here is how to retrieve it using the command prompt:

  1. Press the Windows key and type “cmd” into the search field.
  2. Right-click the Command Prompt app and click Run as administrator.
  3. In the Command Prompt window type the command “ipconfig” and press Enter.
  4. Look for your Default Gateway IP Address that will look something like: 192.168.X.X
  5. Type this IP address into your favorite web browser to open your router’s management console.
  6. Most likely you will need to log in with your router’s credentials which are NOT the same as your WiFi username and password. These may be located on the back of your router, or may simply be “admin” if you’ve never changed them before.

Once you can access your router settings make sure that the MAC address filtering feature is disabled, or that you are not denying internet access to your device with a specific filtering rule.

4. Reset Your Entire Network.

If you are still experiencing a “WiFi connected but no internet” error after going through all of the steps above, you may need to reset your entire network. This will reset all of your network settings back to their default state and remove all network adapters as well. Unfortunately, you will need to set everything back up again, including updating default network adapters and reconnecting to your local network. You will need your internet network’s password in order to do this. To reset your network, follow these steps.

  1. Type in “settings” into your computer’s search bar.
  2. Click on the “network & internet” option.
  3. In the left-hand menu, click on the “status” option.
  4. Scroll down until you see the “network troubleshooter” section.
  5. Find “network reset” in the options.
  6. Click on “network reset” and follow the on-screen instructions.
How to Reset Your Entire Network

Once the network has been reset, reconnect to the internet by clicking on your internet’s taskbar icon. You may need to bring up a list of available networks, find yours, and connect to it.


Hopefully one of the methods listed above has successfully solved your WiFi connected but no internet issue. If you still have no internet access on your computer however, your best bet is to contact a professional IT technician to further troubleshoot the problem.

43 thoughts on “WiFi Connected But No Internet? Here is How to Solve It Easily”

  1. I would like a pdf copy of your article so I can read and fix the problem for a senior who is housebound at the moment.
    Thank you.

    • When you are on the article page, you can simply right-click anywhere in the window, select “Print”, and then choose “Save as PDF” to download a copy of the article in a PDF. I hope this helps.

  2. #5 Worked like a gem! Took a long time to find this VERY useful information. I’m so grateful I did eventually come across this article! THANK YOU!!!!

  3. My issue is with a school, it has a fiber connection and then 13 access points (UNIFI Ceiling mount) and a gateway (TP-Link), and a couple of lan cable and one Gigabit switch (TP-link). Some teachers will be online but other will get a no internet connection. what might be the solution for that?

  4. Tried all options. Did not work. Now says – no Wi-Fi networks found. This desktop is older and worked on ethernet connection. Moved it to another location where ethernet is not. Wi- Fi works well on other devices, tablets, phones. Trouble- shooting says that network adapter is working well.

  5. I actually was using the same WiFi network on my phone and my laptop, after a while both on my phone and laptop it says connected but no Internet, however on my sibling’s phone all are working. what could be the possible reason for that?

  6. My issue was:
    Some providers must list your router MAC address in order for you to receive internet.
    Once they whitelisted the mac address of the router all was fine

  7. RESET YOUR ENTIRE network seems drastic and sounds like I may be digging a deeper hole. Does that mean all my ROKU, VOIP phones, Alexa,… network settings will have to be reinstalled? The problem (rarely) occurs but it’s on my desktop PC which is Ethernet connected. Is there a report I can produce showing all my network settings prior to resetting them?

    • What should I be looking for if it self corrects.( Next time I check wifi is connected to internet)
      I am using wifi then get the message connected but no internet, or wifi disconnected.

  8. Option 6 DNS server address was wrong . My connection was showing connected but no pages were loaded on browsers. Finally this worked. More than 2 years spent connecting lan cable. Thanks a ton.

  9. Thank you for your detailed listing. Turning off fast startup cleared up my problem. I have experience with software and hardware support, and never would have thought to try that.

  10. Thank you thank you thank you.! I’ve been struggling for 2 weeks with internet connection. Thanks for taking the time to be so clear and thorough and in a few simple.steps a miracle happened and I can work again. You are a blessing.

    • That’s correct, you do expose yourself. That is why it’s recommended to only disable your firewall and antivirus temporarily to see if that fixes the issue. If you find that the root cause is your firewall or antivirus, try changing its settings or replace it with an alternative from another vendor. Hope this helps.

    • Are you referring to the text in step 2: “control /name Microsoft.NetworkAndSharingCenter”? This is the correct way to open the Network & Sharing Center. It won’t work with an added “.exe”.

  11. Very good and thorough guide to step through all of the possible issues for this. Great with the screenshots too. Thanks for the helpful guide.

  12. Sorry, I can’t fix my issue because it isn’t a Laptop it’s a cellular phone and it hasn’t a console, nor a Window OS. I’ve Android.


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