WiFi Connected But No Internet? Here is How to Solve It Easily

The internet is wonderful, in so long as you’re able to connect. When it comes to internet connectivity problems, you are likely to experience one of two things. Either, your computer is showing that there is no connectivity to the internet at all or it is showing that there is a connection but that you can’t access the internet. For those on wireless connections, you may see an error message pop up that states, “WiFi connected but no internet” which means that your device/computer is connected to your router/modem correctly but it is not connecting to the internet. To solve this problem, we must determine if the issue is isolated to one device or if it is impacting the entire network. Knowing this information will determine what steps to take in order to resolve the issue.

What Causes This Error & What Will You See?

This error is characterized by a tiny, yellow warning triangle with a black exclamation mark on Windows computers or by a black exclamation mark on mobile devices. It is followed up by either a “WiFi connected but no internet” or “connected, no internet access” message. When you see this, it means that your device is connected to the local network (your router/modem) but something is blocking access to the internet. Common causes for this include:

  • Your computer’s WiFi adapter is faulty.
  • Your internet service provider is down.
  • Your computer has an incorrect internet protocol address (IP).
  • Security software is preventing access (antivirus).
  • Your wireless drivers are out of date.
  • Your DNS server settings are configured wrong.
  • Your DNS cache has become corrupted.
  • Your router is faulty.
  • You have an outdated wireless mode on your computer.

Before You Start Troubleshooting: Is It One Device or the Network?

In order to figure out which resolution steps you need, you must determine if the “WiFi connected but no internet” error is impacting one single device or your entire local network. This will help us pair down what the likely cause is and then the correct method for solving the problem.

WiFi connected but no internet error message
  • A single computer has a WiFi connection but no internet. If your computer is the only device that says it has a connection but no actual internet, it is likely that you have a misconfigured setting, faulty drivers or WiFi adapter, DNS issues, or a problem with your IP address.
  • All devices have a WiFi connection but no internet. If all of your devices on the network have a WiFi connection but do not have access to the internet, it is likely that you have a problem with your router/modem or your internet service provider is down.

In the section below, we are going to list out the solutions based on whether the error is occurring on a single computer or whether it is a network-wide problem.

7 Solutions For the Error “WIFI Connected But No Internet” Message

If you are experiencing this error on a single device, follow the steps outlined in methods 1-7. If the issue appears to be with your network, skip 1-7 and move onto the next section.

1. Use Windows Network Troubleshooter.

One of the first solutions to try is using the built-in Windows Network Troubleshooter. This may be able to rectify the problem right away.

How to Run Network Troubleshooter
  1. Type in “settings” into your computer’s search bar.
  2. Click on the “network & internet” option.
  3. In the left-hand menu, click on the “status” option.
  4. Click on the “network troubleshooter” option.
  5. Run it to see if it solves the problem. If it doesn’t, move on to step 2 below.

2. Disable Fast Startup.

If you use the Fast Startup feature to shut down and power on your computer quicker, this may be interfering with your connection. To disable this, do the following.

How to Disable Fast Startup
  1. Open up the run dialogue box by tapping the Windows Key + R. Or type in “run” into your computer’s search bar and open the corresponding result.
  2. Type in the following command “powercfg.cpl” and hit okay.
  3. This opens the “power options” menu.
  4. On the left-hand side, click on the “choose what power buttons do” option.
  5. Under the “define” section, tap on “change settings currently unavailable”.
  6. Under the “shutdown settings” section, you will see an option for fast startup.
  7. Uncheck the fast startup option and hit save.
  8. Restart your computer and see if you have internet access.

3. Flush Your Domain Name System (DNS).

If your DNS cache becomes corrupted, either by malicious code or by technical glitches, it can cause a mismatch in your IP address. This will prevent you from connecting to the internet even if there is a WiFi connection. To flush your DNS, do the following.

  1. In your computer’s search bar, type in “command prompt” and right-click it.
  2. Run the command prompt app as an administrator.
  3. Now type in the following commands and hit Enter after each one.
  4. ipconfig /flushdns [Enter].
  5. ipconfig /release [Enter].
  6. ipconfig /renew [Enter].
  7. Once this is done, close the command prompt window and see if you have an internet connection.
Flush DNS Example

4. Update Your Network Adapter Driver.

If you regularly update your computer but don’t update your hardware drivers, you may end up with a communication error between the two due to an out of date network adapter driver. To update your driver, do the following.

  1. In your computer’s search bar, type in “device manager” and open the result.
  2. Find “network adapters” in the list and expand the section.
  3. Find the “wireless” option in the expanded list and right-click it.
  4. Choose to update the driver.
  5. If your computer does not automatically update the driver to the newest version, you may need to manually install the right one from your motherboard’s manufacturer or computer’s manufacturer.
How to Update Wireless Network Adapter Driver

You can tell which adapter is for your wireless because it will either say that it is for a wireless connection outright, or it will have a wireless mode listed such as 802.11.

5. Check Your IP Address Validity.

Your computer may have an incorrect IP address, causing it to be unable to access the internet.

  1. In the bottom right-hand corner of your screen, right-click on the network icon in your taskbar and select the “Open Network & Internet Settings” option.
  2. Click on “Change Adapter Options” then double click your network.
  3. In the window that opens, select “Properties” at the bottom, then locate and double click the entry labeled “Internet Protocol Version 4”.
  4. Ensure that both the IP address and DNS server address are set to be obtained automatically, then hit OK and try your internet connection again.
How to Open WiFi Properties
How to Obtain IP Addresses Automatically

6. Change your DNS Server Address.

It’s possible to configure your DNS server settings incorrectly. This is more common when initially setting up your computer and/or network.

How to Change DNS Server Address
  1. Start by holding down the Windows Key, then pressing the R key to open the ‘Run’ menu.
  2. In the text bar, type “control /name Microsoft.NetworkAndSharingCenter” then hit OK.
  3. In the top left corner of the window that opens, click “Change Adapter Settings”.
  4. In the center, right-click on “WiFi” then select “Properties”.
  5. In the new window, locate and select “Internet Protocol Version 4 (TCP/IPv4)” then click the “properties” button below.
  6. This will open one more window displaying how your IP address and DNS server is being obtained. Set it to “Use the Following DNS Server Address” at the bottom.
  7. For Preferred DNS server enter “8.8.8.8” and for Alternate DNS server enter “8.8.4.4” then hit OK.

Test your internet again to see if this resolves the issue.

7. Uninstall Conflicting Applications.

Certain applications on our computers can prevent your computer from accessing the internet even if your computer says that there is a connection. In most cases, antivirus software is the culprit. If you have third-party antivirus software on your computer, try disabling it to see if the problem resolves itself.

3 Methods to Solve “WiFi Connected But No Internet” Across Your Entire Network

1. Check to See if Your Internet Service Provider is Down.

If all of your devices have a connection to your network’s wireless internet but you are not able to access the internet, it may be due to an outage with your service provider. The only way to check this is to either use cellular data to look up your internet service provider’s network through their website or social media pages or call your internet service provider. In some cases, if you are able to use cellular data to get online, you can use other websites like DownDetector to see if service is down or if others are reporting the same issue as you.

If your internet service provider is not experiencing an outage, it is likely that your router is the source of the issue. Move on to step 2 below.

2. Reset/Reboot Your Modem or Router.

Just as it sounds, turning your router and modem off, then on again, is a step anyone can try and does resolve most issues. If you only have a router, power it down, then unplug it from the wall. After about a minute, plug it back in and turn it on again. If you have both a router and modem, power them both off and unplug them. Plug in the modem first, after about 30 seconds, then wait another minute before powering on the router. Once everything has finished powering up 5-10 minutes later, test your devices again to see if the issue is resolved.

3. Reset Your Entire Network.

If you are still experiencing a “WiFi connected but no internet” error after going through all of the steps above, you may need to reset your entire network. This will reset all of your network settings back to their default state and remove all network adapters as well. Unfortunately, you will need to set everything back up again, including updating default network adapters and reconnecting to your local network. You will need your internet network’s password in order to do this. To reset your network, follow these steps.

  1. Type in “settings” into your computer’s search bar.
  2. Click on the “network & internet” option.
  3. In the left-hand menu, click on the “status” option.
  4. Scroll down until you see the “network troubleshooter” section.
  5. Find “network reset” in the options.
  6. Click on “network reset” and follow the on-screen instructions.
How to Reset Your Entire Network

Once the network has been reset, reconnect to the internet by clicking on your internet’s taskbar icon. You may need to bring up a list of available networks, find yours, and connect to it.

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