Privacy Policy

Who we are

At Troubleshooting Central, accessible at www.troubleshootingcentral.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains information about what type of data we collect and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

What data we collect and why we collect it

Log files

We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and it is a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Troubleshooting Central uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Comment and contact forms

When visitors leave a comment on the site or send us a message via the contact form, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments are checked through an automated spam detection service.