When troubleshooting Xfinity internet issues, one of the first things to check is the status of the modem or router. The Xfinity router blinking orange light is one of the few indicators that something’s amiss with your network connection.
This can be frustrating for many Xfinity customers, as it can be difficult to determine the cause of the issue and how to fix it.
In this article, we will discuss what the blinking orange light on an Xfinity router or modem could mean. We will also provide steps for resolving any underlying issues.
What Do the Lights Mean on Xfi Devices?
There are a few different LED lights that appear on Xfinity devices like routers and modems. Or, to be truer to their branding, Xfinity Gateway. Each light color has its own meaning and behaves differently when it appears (blinking, steady, etc).
It goes without saying that if there is no indicator light on, the modem is off. But, let’s find out what the other light colors mean:
1. White steady light/ White light with a purple tint
This means the device is powered on and working as intended. No action is needed.
2. White blinking light/ White blinking light with a purple tint
The device is working with limited capabilities in this state. Usually, this occurs when the device has not been fully activated.
3. Red steady light
This indicates no internet connection. In other words, your Xfinity Gateway is offline or having trouble connecting to the internet. In this case, you will need to troubleshoot.
4. Blue blinking light
This happens when the device is in WPS Mode. This happens when your gateway is actively trying to connect with another wireless device. The blinking blue light disappears and turns white once the device has access to the network.
This light case does not typically require any action on your part unless the blinking persists.
5. Orange/yellow blinking light
This means the device is taking longer than expected to connect to the ISP. If the orange light keeps blinking (after 15 minutes), you may need to troubleshoot.
6. Green steady light
This indicates that the connection is stable and strong. No need to take any action.
7. Green blinking light
This tells you that the connection is not stable or strong, and the device is trying to stabilize the connection. If the green light keeps blinking (after 15 minutes), then troubleshooting is in order.
Xfinity Router Blinking Orange Light: Causes and Solutions
There are many different cases when it comes to indicator lights. This guide, however, focuses on fixing any issues associated with a blinking orange light. Check out the image below to get an idea of what this will look like on your device:
Common Causes for Xfinity Router Blinking Orange Light:
First, it’s important to understand that a blinking orange light on an Xfinity router or modem typically indicates a problem with the internet connection. Various factors can cause the indicator light to behave this way.
It includes issues with the modem or router itself. It may also have to do with loose or damaged cables or wiring, or problems with the internet service provider.
Some common causes of a blinking orange light include:
1. Power interruption
If the modem or router recently lose power, the orange light will blink. This is to indicate that the device is trying to re-establish a connection. Possible causes are a local power outage, a power supply issue with your device, or damage to the electrical outlet.
2. Cable or wiring issues
If the cables or wiring that connect the modem or router to the internet service provider are loose or damaged, the orange light will blink. This is to indicate that the device is not able to establish a connection.
3. Internet service provider issues
Sometimes, the internet service provider may experience issues that prevent the modem or router from establishing a connection. Problems with the network, maintenance work, or other technical issues could cause this.
4. Outdated firmware
If the firmware on the modem or router is obsolete, it may not be able to establish a connection properly. This can cause the orange light to blink, indicating a problem with the device.
If the modem or router overheats, it may shut down to prevent damage. This can cause the orange light to blink as the device tries to restart and re-establish a connection.
6. Overloaded network
If the network is overloaded, the modem or router may not be able to keep up. The orange indicator light might blink if there are too many devices trying to connect to the network.
How to Fix the Blinking Orange Light on an Xfinity Router/Modem/Gateway
1. Ensure the Device is Plugged In
To resolve the Xfinity modem blinking orange light issue, there are a few steps you can take.
First, check to make sure that the device is properly plugged in and that the power supply is working. If the device is not receiving power, try plugging it into a different outlet or using a different power supply.
2. Check the Cables
Next, check the cables and wiring that connect the modem or router to the internet service provider’s network. Make sure that all of the cables are properly plugged in and that there are no loose or damaged wires. Replace the cables or wiring with signs of damage.
3. Check for Overheating
Check if the modem or router is overheating. Sometimes, a blinking orange light indicates the device is overheating and needs to cool down.
Make sure that there is enough space around the device for proper ventilation. There should be no objects or debris blocking the vents’ airflow. You can try using compressed air to clean out the vents. Use short bursts to expel any dust or accumulated debris in or around it.
Having pets that shed can contribute to the accumulation of hair and dust around the air intake of your electronic devices.
If the device is overheating, try unplugging it and leaving it to cool down for a few minutes before plugging it back in.
4. Power Cycle the Modem/Router/Gateway
Sometimes, simply restarting the device can resolve the blinking orange light issue.
To power cycle your Xfinity Gateway, unplug the device from the power source. Wait for a few minutes before plugging it back in. Wait for the device to fully restart before attempting to connect to the internet again.
If the blinking orange light returns, continue to the next solution.
5. Check the Wired Connection
You can use an Ethernet cable to check if the modem is connected to the ISP network and receiving a signal:
- Connect the modem to the computer using an Ethernet cable. Make sure that the cable is securely plugged into the modem and the computer’s respective ethernet ports.
- Open the Network and Sharing Center on your computer. You can find it by searching for “network” in the Start Menu. Or, you can right-click the Start button and select Network Connections from the pop-up menu.
- Click on the Change adapter settings link on the left side of the window. If you have upgraded to Windows 11, you will need to click Advanced network settings. This is located at the bottom of the Network & internet page. Then click More network adapter options.
- Locate the Ethernet connection that corresponds to the modem. It should be labeled as Local Area Connection or Ethernet.
- Right-click on the Ethernet connection and select Status.
- In the Status window, you should see the Connectivity section, which will show if the connection is Connected/Disconnected or Enabled/Disabled.
- If the connection status is Connected or Enabled, you can test the connection by opening a web browser and attempting to navigate to a website. If the website loads successfully, the modem connection is working properly.
- If the connection status is Disconnected or Disabled, check to make sure that the Ethernet cable is securely plugged into the modem and computer. Ascertain if the modem is turned on and properly configured. You may also want to check if the configuration of your computer’s network settings is correct.
If your computer is showing disconnected when using an Ethernet cable that plugs directly from the modem into your computer, then there may be an issue on your ISP’s end.
6. Factory Reset the Modem/Router/Gateway
If power cycling the device does not resolve the issue, try resetting the modem/router/gateway to its factory settings. You can do this by pressing the reset button located on the back of the device. You can also access the device’s settings and find the reset option.
Keep in mind that resetting the device will erase any custom settings or configurations. So, make sure to have any login information or configurations saved before proceeding.
7. Check for Outages or Contact ISP
If none of the above steps resolve the issue, it is possible there is a service outage in your area. Or, it could be a different technical issue with your internet service provider.
Check Xfinity’s Outage Map or contact customer service. This is the best way to see if there is a service outage in your area or if your ISP is performing repairs or maintenance work.
If the issue is at your internet service provider’s end, they need to resolve it first. Only then you can fix the blinking orange light on your device.
Solved! Xfinity Router/Modem/Gateway No Longer Blinking Orange!
Your Xfinity router blinking orange light can be disheartening or at the very least, confusing. However, understanding the unspoken language of LED light indicators in your Xfinity Gateway can help you troubleshoot the issue.
The most common causes of a blinking orange light include loss of power, loose or damaged cable or wiring, and internet service provider issues. Other common suspects are outdated firmware, overheating, and an overloaded network.
By following the steps provided in this guide, you can identify the cause of the problem and take the necessary steps to resolve it. If the issue persists, we recommend that you contact Xfinity customer support for further assistance.