How to Fix the UI-113 Netflix Error

There is nothing worse than getting the Netflix UI-113 error code while you are watching the latest season of your favorite series. The Netflix UI-113 error code comes with the message, “Couldn’t connect to Netflix. Please try again or restart your home network and streaming device,” which means that the information stored on your streaming device needs to be refreshed. Luckily, we’ve got the solutions below for you if you are on a Smart TV, Roku, Amazon Fire, PlayStation, or Xbox One.

What does the Netflix UI-113 error mean?

There are a couple of different reasons you may be experiencing the Netflix UI-113 error. The most common causes behind it are:

• You have corrupted cache data on your streaming device that is causing an interruption in your connection or causing security violations.
• Your internet connection has been interrupted or is weak, and the streaming device you are using is having a hard time capturing a stable connection.
• There is a problem with Netflix’s service itself. You can check to see if this is the problem by pulling Netflix up on your computer or by using a down detector website.

The easiest way to fix the Netflix UI-113 error, permitting that it isn’t caused by Netflix’s service being down, is to sign out of your streaming device and power cycle it to clear out any corrupted data or cache files. To help you with this, we’re going to list out how to do this on various devices below, so please skip down to the device type you are using.

Fixing Netflix UI-113 on a Smart TV

If you are using a Smart TV, you will want to restart it, sign out of Netflix, and potentially restart your home network.

Restarting

1. To restart your Smart TV, unplug it from the power source for 1-minute.
2. While unplugged, discharge it by pressing and holding the power button for 5 seconds. If there is no power button, let it sit off for 3-minutes.
3. Then plug your Smart TV back in, turn it on, and try Netflix again.

Signing Out of Netflix

1. Head to Netflix and go to the sign-out screen.
2. If you get the Netflix UI-113 error, click more info, and then more details.
3. If you are on Netflix’s home screen, go to settings.
4. On the sign out screen, choose to reset, or select sign out.
5. Once signed out, sign back in and try again.

Clear Cookies

1. Using your Smart TV, connect to your internet.
2. Pull up a web browser and go to: netflix.com/clearcookies.
3. Sign into your Netflix account and continue through the steps.
4. If you get an error, you’ll have to try again later.

Fixing Netflix UI-113 on a ROKU device

If you are running a ROKU device, here is how to restart it and sign out of Netflix on it.

Restarting

1. Unplug your ROKU device from the power (TV). Let it rest for 10 seconds.
2. Plug it back into the television.
3. Turn your ROKU device on by pressing the power button on your remote.
4. Wait for 1 minute for the ROKU device to boot up.
5. Try Netflix again.

Signing Out of Netflix

The steps here depend on what kind of ROKU device you have.

• ROKU 1:
  1. Press the home button to get to the home menu.
  2. Then you are going to want to select settings, Netflix settings, deactivate this player from Netflix account, and hit yes.
  3. Now simply reactivate it, choose Netflix, and follow the on-screen instructions.
• ROKU 2 (HD/XD/XS)/ROKU LT: 
  1. Press the home button to get to the home menu.
  2. Highlight your Netflix application, and press the “star” key on your ROKU remote.
  3. Remove the channel and confirm it.
  4. This will deactivate the channel from the main menu.
  5. To restore it, head to streaming channels – movies/tv – and Netflix.
• Other ROKU:
  1. Open up Netflix’s Home Screen, and head to the settings menu or the settings icon.
  2. Choose to sign out and hit yes to confirm it.
  3. If you cannot get to the settings menu from the Netflix Home Screen, use your ROKU remote to enter the following sequence: up, up, down, down, left, right, left, right, up, up, up, up and you should be able to sign out/start over or reset from here.

Fixing Netflix UI-113 on an Amazon Fire

If you are running Amazon Fire TV via a Fire Stick, Cube, or another model, and are getting the Netflix UI-113 error code, here is how to restart and sign out of Netflix.

Restarting

1. Unplug your Amazon Fire TV device from the power (HDMI Port on TV). Let it rest for 10 seconds.
2. Plug it back into the television.
3. Turn on your Amazon Fire TV device by pressing the power button on your remote.
4. Wait a minute for it to boot up.
5. Try Netflix again.

Signing Out of Netflix

1. Have the Amazon Fire TV device plugged into your television.
2. Have the television on.
3. Press the Home button on your Fire TV Remote.
4. Go to settings – manage installed applications.
5. Find Netflix and click it.
6. Clear the data from it.
7. Clear the cache from it.
8. Head back to the main menu, and unplug the Fire TV device.
9. Let it rest for a few minutes.
10. Plug it back in, and retry Netflix.

Fixing Netflix UI-113 on a PlayStation 3, 4, or 5

If you enjoy watching Netflix on your PlayStation 3, 4, or 5 but are getting the Netflix UI-113 error, restarting Netflix and power cycling the console may help.

Restarting

1. Unplug your PlayStation 3/4/5 from the power and let it sit for 1-minute.
2. Press the power button on the console and hold to discharge it.
3. If you cannot access the power button, leave unplugged for 3-minutes.
4. Then plug your PlayStation 3/4/5 back in and turn it on.
5. Try Netflix again.

Signing Out of Netflix

1. Turn your PlayStation 3/4/5 on and find Netflix on the Home Screen.
2. If you are in a game/app, hold down the PS 3/4/5 button in the middle of your controller, and quit the game/app you are using to get to the Home Screen.
3. Find Netflix in your Home Screen’s Menu and click it.
4. From the Netflix Home Screen, tap O on your controller (X for Japanese).
5. Select the settings/gear icon.
6. Choose to sign out, and hit yes to confirm.
7. Try Netflix again after restarting.

Fixing Netflix UI-113 on an Xbox One

On an Xbox One and getting the dreaded Netflix UI-113 error? Restart your Xbox One, power cycle it, and sign out of Netflix. 

Restarting

1. Turn your Xbox One off.
2. Unplug the power cord from the back of the console.
3. Let the console rest for 1-minute.
4. Hold the power button for 5 seconds to discharge the power.
5. Plug the cord back in.
6. Turn your Xbox One back on and try Netflix again after signing out and back in.

Signing Out of Netflix

1. Head to your Xbox One’s Home Screen.
2. Find the Netflix app and launch it.
3. Press the B (red button) on your controller until a menu appears on the left.
4. At the bottom of the menu, choose get help, then sign out.
5. Hit yes to confirm.
6. Now sign back in and retry Netflix.

How to sign out of Netflix on all devices?

If the above steps are not enough to help you with signing out of Netflix, you can use Netflix.com on your computer to sign out of all devices that are connected to your account. The steps to do this are extremely straightforward:

1. Go to Netflix.com and click on your user icon in the top right-hand corner.
2. Sign in if you aren’t already.
3. Click on the option for accounts.
4. Scroll down until you find the settings.
5. Choose to sign out of all devices.
6. Then sign out completely.

Should I reinstall the Netflix app?

If you are finding out that the Netflix UI-113 error code is still occurring even after you’ve power cycled your streaming device and have signed out, you may need to do a complete reinstall of the app. Simply find your Netflix application on your streaming device and uninstall it like you would with any other app.

Alternative options to fix the Netflix UI-113 error

There are a few other options that you can use to try and fix the Netflix UI-113 error code: 

1. Restart Your Home Network

Connectivity issues can cause the Netflix UI-113 error code. If you find that signing out and power cycling your streaming device isn’t working, you may have a connectivity problem. To test if this is the root cause, you will want to restart your home network.

1. Unplug your router/modem from the wall. Leave it unplugged for 3-5-minutes.
2. Re-plug the router/modem back into the wall.
3. Wait for it to boot up and re-establish an internet connection.
4. Try streaming a show on Netflix.

After this, if you are still getting the Netflix UI-113 error code, you may not have a strong enough wireless connection to stream Netflix. Try an Ethernet connection to see if the same thing occurs.

2. Improve Your Internet Connection

While you can definitely stream Netflix over a Wi-Fi connection, you’re going to get the best result from a physical Ethernet cable. If you don’t have access to a cable and must use Wi-FI, try improving your internet connection by doing the following:

1. Move your streaming device closer to your router/modem.
2. Move other wireless devices away from your streaming device (this can cause interference).
3. Make sure your router/modem is on a flat surface.
4. Mount your router/modem as high as possible.

3. Plug Directly Into Your Router/Modem

The best way to bypass interference issues is to plug your streaming device directly into your router/modem with an Ethernet cable. If Netflix works with the Ethernet, then there is a problem with the wireless component of your network.

Wrapping It Up

If the above troubleshooting steps do not help you out, you may need to contact either Netflix for additional assistance, your internet service provider (ISP), or the device manufacturer of your streaming device.